Despite the fact that eBay is one of the biggest sales channels, some misunderstandings are unavoidable even there. For this reason, eBay has their resolution center, where you can open the cases of problematic sales. Because of their professional team, you should receive a solution shortly after you create a case. Right after solving all your problems there is still one more thing to do. You need to find out how to close a case on eBay. In this article, we will explain it to you and talk about all the circumstances.
When should you open a case on eBay?
There are a few different circumstances for sellers and buyers. As an online seller, you have the right to open a case, when you sold an item and didn’t receive payment. These kinds of situations demand a faster reaction and a quick solution. Another reason to open a case is when you need to cancel a transaction. As an eBay buyer, you can open a case when you bought an item and didn’t receive it. Identically, you can do this when you receive an item that does not match the seller’s description. All of these reasons are enough to open a case on eBay.
How to close a case on eBay?
First of all, you need to make sure that the case is over. As an eBay buyer, you need to keep in mind that after you close a case on eBay, you cannot restore it. So, don’t do it until you receive the item or a refund. Another thing is with sellers. You can close a case on eBay manually only when the buyer didn’t pay you or they paid using a payment method not supported by eBay. Also, it has to be at least four days since you opened it.
In order to close a case on eBay go to eBay and sign in. Next, click on “Help & Contact” and find “Resolution Center”. There you will find all your cases. As soon as you choose your option in the “Take action” section, you will be able to close a case on eBay.
Senior Copywriter at Multiorders
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Great job getting peoples attention to the fact that you sometimes need to close a case on eBay manually, because I thought it always happened automatically.