Terms of Service
Officially approved since January 1st 2019.
The following terms and conditions govern our relationship with our clients and others who interact with our website.
The services offered by the software are only accessible on our website at www.multiorders.com and app.multiorders.com
1. Amendments to Terms of service
Multiorders keep the right to change or update this Agreement without notice. In the appropriate time, Multiorders will notify users about the changes that could affect their use of the Service.
2. Access settings and Registration
2.1. In order to create an account, you hereby affirm that you provide accurate information about your identity, address and the products you sell via the connected platforms and agree to update this information regularly and promptly.
2.2. You confirm that you will not use the software to offer products for sale on any platform that is illegal and/or demoralizes public decency.
2.3. You cannot create an account, username or password that is the personal information of another person, words that are the trademarks, the property of another party (including ours). Text placed by you or on your behalf for the products offered for sale cannot be obscene, malicious, threatening or in any other way inappropriate.
2.4. In the circumstance where you are an organisation, each account must be assigned to an individual employee at that organisation.
2.5. Multiorders cannot accept accounts that are registered or run through automated methods.
2.6. Users need to provide Multiorders with all information rightfully requested by it, in order to enable full use of the software.
2.7. Users are responsible for maintaining the security of their account login information (username and password) as Multiorders cannot and will not be liable for any loss or damage from failure to comply with this security obligation. You agree to notify us immediately in an occurrence that you suspect misuse, loss of username and/or password. Following your notification, Multiorders will issue a new username and password. Until such notification, you are responsible for the consequences of any use of your username and password.
3. Free trial period
3.1. Upon confirmation of registration with Multiorders, you will be provided a 14-day free trial period (excluding net usage charge or any third party cost) to use services offered by the software.
3.2. After the completion of the 14-day free trial, if you wish to continue using the services, you can upgrade to any of the paid plans offered by Multiorders. For further assistance, regarding the upgrade, feel free to contact our customer support and they will be delighted to help you out.
3.3. The functionality will automatically be disabled following the expiry of the free trial period, which might end up shorter than in 14 days, according to the limits of the received orders.
3.4. Any data which has been input into the Service by you shall be archived after 90 days of inactivity on your account and be deleted unless you have specified otherwise in your Multiorders account under Privacy settings.
Inactivity is defined as, but not limited to, the date a user from your company last logged into the Service.
When agreeing to these terms, Multiorders guarantees you a limited, non-transferable, non-exclusive licence to use and access the Service solely for your internal business purposes provided that you shall not:
4.1. exploit the terms of this licence ( for instance to licence, sublicense, sell, resell, rent, lease, transfer, assign, distribute) or make the Service available for access or use by any person(s) other than the Users, save as for is expressly permitted by this Agreement or authorised by Multiorders;
4.2. allow any unauthorised access to or use of the Service. You agree to notify us immediately in an occurrence of unauthorised access to, or use of, the Service;
4.3. use the Service to process any data unlawfully or for any third party;
4.4. attempt to determine the source code of the Software. For instance, you shall not modify, adapt, decompile, decipher, reverse engineer or otherwise change the source code, which makes up the Service except as otherwise expressly permitted by law;
4.5. harm the software with viruses, malware or trojan horses, by uploading, storing or transmitting any malicious code.
4.6. use the Service in a manner that interferes or disrupts with the provision of the Service by Multiorders to third parties;
4.7. Use the Service to display or show any material which is of a defamatory, offensive, abusive or menacing character to any other person;
4.8. use the Service for any transmission, display or publication of any material in breach of the Data Protection Act 1998 (or any amending statute) dealing with data protection or similar legislation in any other country of any material which is confidential or is a trade secret;
4.9. you may not use your account for any illegal or unauthorised purpose. You must not, during your use of this Service, violate any laws in your jurisdiction (including, but not limited to copyright laws);
4.10. pass the licence to use or access the Service to any third party without Multiorders permission;
4.11. you agree to indemnify Multiorders against all and any losses, costs and expenses Multiorders may incur as a result of any breach by you.
4.12. The above list is not intended to be complete. Multiorders have the right to remove (with or without notice) any content and suspend or terminate (with or without notice) the account of any user who in our sole judgment is in breach of the Terms of Service.
Furthermore, you are responsible for ensuring that company users comply with the terms of this Agreement and that Users do not access or use the Service in breach of this Agreement.
5. Storage and Processing of Customer Data
Multiorders might retain certain Customer Data to enable various features and functionality of the Service, including the resending of Customer Data to Multiorders, owned products and third parties at Customer’s discretion.
Multiorders solely holds and forms our Clients client information on the sake of our clients.
By using Service, Customer recognizes that Customer Information transmitted through the Data may be stored and handled by Multiorders inside the European Union or in other nations that are Privacy Shield certified in which Multiorders or its subcontractors keep up facilities.
5.1. Any information entered in your live account database or transferred to the Service stays yours at all times and can be provided on the off chance that it is required as a computerized record upon request.
5.2. Multiorders LTD is the controller of your individual data for purposes of European data protection legislation (GDPR).
5.3. To the extent that Multiorders is a Data Processor in respect of any Personal Data Processed by it under this Agreement, Multiorders shall only Process Personal Data as is necessary to perform its obligations under this Agreement and ensure that such data shall be held and Processed only in accordance with the agreed terms of service. Multiorders put in place and at all times keep up suitable specialized and authoritative measures against unapproved, inadvertent or illegal access to the Individual Information.
6. Plans, account charging, Invoicing and Refunds
6.1. You won’t need to provide any credit card details while creating a free trial account.
6.2. You shall be charged for the Service on a month-to-month basis, at the concurred cost and plan as detailed at www.multiorders.com/pricing. If you select a yearly plan, you shall be charged for the Service on a yearly basis, at the concurred cost and plan as detailed at www.multiorders.com/pricing
6.3. The service is billed on a monthly or annual basis in advance. The Users are eligible for a full refund for the first 14 days after upgrading to a paid account. In all other circumstances, the service is non-refundable.
6.4. There will be no refunds provided for halfway months of Service, for months where you have not used the Service, and for any upgrades/downgrades.
6.5. If a credit or charge card payment request is made by us and is declined by your card company or bank (for any reason) access to your account or accounts may be suspended instantly until such time as a valid payment has been prepared and a valid credit or debit card is related with your account or accounts.
6.6. We shall notify you in advance of any additional charges applicable to your subscribed Services, and no charges will be added to your account without your express permission in advance.
6.7. In case you select to include any extra Service during your Starting or Recharging Period, payment terms for any extra Service shall be agreed with Multiorders and will be set out in a new payment plan.
6.8. Multiorders reserves the right to increase prices at any time. Customers already subscribed to a plan will not have their prices increased, unless they are moving to a higher or lower tier, in which case new prices apply. In the event that you do not agree to any price increases of which you are notified, you may terminate this Agreement within the aforementioned 30 day notice period.
7. Cancellation and termination
7.1. You can cancel your subscription from the Subscriptions page in your Multiorders account. If you choose to cancel the subscription before the end of your current paid month, the cancellation will take effect immediately and you will not be charged again.
7.2. After cancelling your free trial account, you will still be able to temporarily log in to your account. Your account and all of its data will be automatically deleted from the Multiorders database after 90 days.
7.3. Multiorders have the right to suspend or terminate your account and current or future use of service due to any reason. Termination or suspension will result in deletion of your account.
8. Right to use service and maintenance
8.1. Multiorders cannot ensure that the Service will be continuously accessible as the Service may be inaccessible from time to time due to either:
a) planned downtime for Service updates and/or maintenance;
b) any circumstances which are past Our control such as technical failures.
8.2. In order to satisfy its commitments in overseeing and overhauling the Service, Multiorders may at any time correct the Service and any documentation relating thereto for any reason counting, but not limited to: lawful, technical, or business contemplations.
9. Customer Support
Customer support is available on our website via live chat. In the event, that you are unable to resolve an issue arising in the use of the software within a reasonable period of time, please contact us swiftly via email at [email protected]
10. Code ownership
10.1. Unauthorised distribution of the Software without earlier assent is entirely prohibited and includes placing our Software on any physical or virtual servers or mediums without special agreement or a written consent form Multiorders.
10.2. The Multiorders code will not be available for any subscription accounts.
11. Data Loss and Backups
11.1. Multiorders will make great effort to guarantee that your information is secure when using the Service
11.2. Multiorders will not accept beneath any circumstances the obligation for any liability for any loss of client information whether that be through general use, hacking or server failure.
11.3. Multiorders will operate one daily backup of the subscription account data and the server itself.
Multiorders warrants that:
12.1. it makes great effort to secure the software and checks the Service for the most commonly known infections.
12.2. the Service will be provided with all due care, aptitude and constancy and by means of appropriately qualified and talented personnel.
12.3. the Service will work and function as described on the website.
12.4. Multiorders have the right to provide the Service and any accompanying materials as mulled contemplated beneath this Agreement and does not and will not encroach the Intellectual Property Rights or other rights of any third party.
13.1. Multiorders will at all times be committed to guaranteeing the confidentiality of data. Any data submitted by the client will only be used by Multiorders in agreement with the instructions of the client or in accordance with the terms of this Agreement.
13.2. To the extent necessary to implement the provisions of this Agreement each party may disclose the Confidential Information to those of its employees and subcontractors as may be reasonably necessary to perform its obligations under this Agreement.
14.1. Multiorders liability for fraud or fraudulent misrepresentation or any other fraudulent act or omission; for death or personal injury caused by its negligence; for breach of any obligations implied by section 2 of the Supply of Goods and Service Act 1982; or any other liability which may not lawfully be excluded or limited – is excluded or limited by this Agreement, even if any other term of this Agreement would otherwise suggest that this might be the case.
14.2. Multiorders should not be obligated for any direct, indirect, coincidental, special, noteworthy or exemplary harms counting but not constrained to harms for loss of profits, goodwill, use, information or other intangible losses (indeed on the off chance that Multiorders has been exhorted of the plausibility of such harms), whether such liability arises due to a reimbursement, tort, carelessness, breach of contract, misrepresentation or for any other reason.
Subject to Clauses (15) – Multiorders’ total aggregate liability for any:
a) account subscription Service under or in relation to this Agreement (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to the actual amount paid by or payable by you to Multiorders during the previous period of Service;
b) free trial period under or in relation to this Agreement (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to a sum no greater than £200; whether such liability arises due to breach of contract, negligence or for any other reason.
15. Intellectual Property Rights and restricted content
The Intellectual Property Rights in the Service and any hardware or software used in connection with the Service is and will at all times remain the property of Multiorders or that of Multiorders licensors.
16. Restricted content
Uploading any restricted content as listed below could lead to immediate account termination.
You must not transfer, post, host or transmit the subsequent things to or from the Service together with however not restricted to:
a) uninvited email, SMS’s, or “Spam” messages;
b) worms, viruses or code of a harmful nature; or
c) questionable or outlawed material – together with copyrighted material
17. Force Majeure
The obligations of every party below this Agreement shall be suspended throughout the period and to the extent that such party is prevented or hindered from complying with them by any cause beyond its reasonable control like an Act of God, flood, fire, earthquake, terrorism, riots, civil disorders, strikes, lockouts or alternative types of industrial action on the part of Multiorders workers. If such a cause continues for more than thirty consecutive days, either party might terminate this Agreement at once upon written notice to the opposite party in accordance with Clause seven below the “Termination” section above.
Nothing in this Agreement is intended to confer on a person any right to enforce any term of this Agreement which that person would not have had but for the Contract (Rights of Third Parties) Act 1999.
18.1. All notices in reference to this Agreement must be in English, in writing, addressed to the other party and sent to your address embarked on your Company profile or to [email protected] (as applicable) or such different address as either party has notified the opposite in accordance with this clause. All notices shall be deemed to have been given on receipt as verified by written or automated receipt or electronic log (as applicable). All other notices must be in English, in writing, addressed to the other party’s primary contact and sent to their then current postal address or email address.
18.2. All disputes between the parties arising out of or with reference to this Agreement or the breach, termination or validity thence shall be referred by either party in writing, first to every party’s representative. The representatives shall meet and arrange to resolve the dispute within a period of thirty (30) operating days from the date of referral of the dispute to them.
18.3. Each party acknowledges that in stepping into this Agreement it’s not relied on, and shall have no right or remedy in respect of, any statement, falsity, misrepresentation, illustration, representation or assurance (whether created negligently or innocently) and whether or not created by either party, orally or in writing, before the execution of this Agreement and not expressly stated during this Agreement or any form.
18.4. This Agreement means that all terms are agreed between the parties and supersedes and extinguishes all previous agreements, misrepresentations, understandings and arrangements between the parties whether written or oral, relating to its subject matter.
18.5. You are not entitled to transfer or assign this Agreement without Multiorders prior written consent. Multiorders may assign, sub-contract or sub-let this Agreement or any part thereof but will make good effort to inform you of any such process.