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Terms of Service

The following terms and conditions govern our relationship with our clients and others who interact with our website.

The services offered by the software are only accessible on our website at www.multiorders.com and app.multiorders.com.

1. Access settings

  • 1 You hereby affirm that:
    (a) You provide accurate information that includes your identity, address and the products you sell via the platforms and to update this information regularly and promptly;
    (b) You will not use the software to offer products for sale on a platform that is illegal and/or demoralizes public decency;
    (c) Text placed by you or on your behalf for the products offered for sale should not be obscene, malicious or threatening.
  • 2 You will provide Multiorders with all information rightfully requested by it, in order to enable full use of the software.

2. Registration

  • 1 Multiorders will provide you with an acknowledgement on successful registration.
  • 2 You agree to keep any username or password chosen by you as a part of the registration process, strictly confidential.
  • 3 You agree to notify us immediately in occurrence that you suspect misuse, loss of username and password. Following your notification, Multiorders will issue a new username and password. Until such notification, you are responsible for the consequences of any use of your username and password.

3. Free trial period

  • 1 Upon confirmation of registration with Multiorders, you will be provided a 14-day free trial period (excluding net usage charge or any third party cost) to use services offered by the software.
  • 2 After the completion of the 14-day free trial, if you wish to continue using the services you can upgrade to any of the plans offered by Multiorders. For further assistance, regarding the upgrade, feel free to contact our customer support and they will be delighted to help you out.
  • 3 Functionality will automatically be disabled following the expiry of the free trial period.

4. Payments, refunds, upgrading and downgrading

  • 1 You won’t need to provide any credit card details while creating a free trial account.
  • 2 Your free trial period will end upon upgrading to a paid account. You will be billed immediately for the first month after upgrading.
  • 3 The service is billed on a monthly basis in advance. Users are eligible for a full refund for the first 14 days after upgrading to a paid account.
  • 4 Upon upgrading to a paid account, you will be automatically billed every month as long as you don’t cancel your account.

5. Cancellation and termination

  • 1 You can cancel your subscription from the Billing page in your Multiorders account. If you choose to cancel the subscription before the end of your current paid month, the cancellation will take effect immediately and you will not be charged again. Your data won’t be deleted from the account until you notify us by email or telephone.
  • 2 After cancelling your free trial account, you will still be able to login to your account. Your data won’t be deleted from the account until you notify us by email or telephone.
  • 3 Multiorders has the right to suspend or terminate your account and current or future use of service due to any reason. Termination or suspension will result in deletion of your account.

6. Changes to prices and features

  • 1 Multiorders reserves the right to change, delete or discontinue any service feature, temporarily or permanently without notice. However, if you commit to pricing, which was agreed by entering “paid plan”, you have one year fixed pricing for yourself, and it won’t be increased.
  • 2 Multiorders reserves the right to modify monthly subscription prices at any time without prior notice. However, if you have already subscribed to a certain price plan, it won’t be changed in the future.
  • 3 We shall not be held liable to you or any third party for any changes in prices, features or discontinuance of service.

7. Support

  • Support is available on our website. In the event, that you are unable to resolve an issue arising in the use of the software within a reasonable period of time, please contact us swiftly via email at [email protected]

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