eBay is a multinational e-commerce corporation which facilitates C2C (consumer-to-consumer) and B2C (business-to-consumer) sales. They are famous for their care for both buyers and sellers. However, you should still generate and include an eBay return form with your orders. Just in case.
Besides, eBay is a multibillion-dollar business that operates in at least 30 countries worldwide. Therefore, they can't always guarantee that the transaction between buyers and sellers will go smoothly. Although, customers from around the world still love this marketplace and constantly look for new items to purchase.
eBay product returns
Probably one of the most beneficial aspects for customers is that eBay is very serious about buyer protection and fair trading. Therefore, a buyer can return a faulty item even if the merchant states otherwise in their return policy. In this case, a buyer is covered by the eBay Money Back Guarantee policy.
Because of this, a seller (you) may feel at a loss. However, you should consider your return policy in advance. You should also find ways to fulfil everyone's needs. Obviously, if a buyer receives a faulty item, they must be eligible for a refund as it is not their fault. Same goes for the seller. Hence, the seller can ask the courier to cover the damages or costs.
How to generate an eBay return form?
In order to keep a satisfactory return policy and avoid errors, you should add a return form to your orders. When you use Multiorders shipping management software you can generate eBay return forms in a few seconds. Just follow the steps below:
- Log in to Multiorders account.
- Go to New under the Orders tab.
- Find the order you wish to ship and click Ship Order.
- Select a shipping carrier and fill in the required information.
- Click Create Label.
- You will see a button that says Print Label. Underneath it, there will be other important documents to print. One of them is the Return Form. Click on it.
The eBay product return form can be easily reprinted later or when the customer inquires about it. Just go to Shipped under the Orders tab. Then find the necessary order and click Print next to it. In the drop-down menu select Return Form.
The form will open in a new window and you can print it as many times as you need. There are no restrictions on time or quantity.